Terms & Conditions
1. This document is an
electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended
provisions pertaining to electronic records in various statutes as amended by the Information
Technology Act, 2000. This electronic record is generated by a computer system
and does not require any physical or digital signatures.
2. This document is
published in accordance with the provisions of Rule 3 (1) of the Information Technology
(Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations,
privacy policy and Terms of Use for access or usage of domain name https://samarthatrust.org/
(‘Website’), including the related mobile site and mobile application (hereinafter
referred to as ‘Platform’).
3. The Platform is owned
by SAMARTHA TRUST, a company incorporated under the Companies Act, 1956
with its registered office at No 9, 6th Cross BK Nagar, Yeshwanthpur,
Bengaluru, Karnataka – ,Bangalore ,India (hereinafter referred to as
‘Platform Owner’, ‘we’, ‘us’, ‘our’)..
4. Your use of the
Platform and services and tools are governed by the following terms and conditions
(“Terms of Use”) as applicable to the Platform including the applicable
policies which are incorporated herein by way of reference. If You transact on
the Platform, You shall be subject to the policies that are applicable to the
Platform for such transaction. By mere use of the Platform, You shall be
contracting with the Platform Owner and these terms and conditions including
the policies constitute Your binding obligations, with Platform Owner. These
Terms of Use relate to your use of our website, goods (as applicable) or
services (as applicable) (collectively, ‘Services’). Any terms and conditions
proposed by You which are in addition to or which conflict with these Terms of
Use are expressly rejected by the Platform Owner and shall be of no force or
effect. These Terms of Use can be modified at any time without assigning any
reason. It is your responsibility to periodically review these Terms of Use to
stay informed of updates..
5. For the purpose of
these Terms of Use, wherever the context so requires ‘you’, ‘your’ or ‘user’
shall mean any natural or legal person who has agreed to become a user/buyer on
the Platform..
6. ACCESSING, BROWSING OR
OTHERWISE USING THE PLATFORM INDICATES YOUR AGREEMENT TO ALL THE TERMS AND
CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY
BEFORE PROCEEDING..
7. The use of Platform
and/or availing of our Services is subject to the following Terms of Use:
1. To access and use the
Services, you agree to provide true, accurate and complete information to us
during and after registration, and you shall be responsible for all acts done
through the use of your registered account on the Platform..
2. Neither we nor any
third parties provide any warranty or guarantee as to the accuracy, timeliness,
performance, completeness or suitability of the information and materials
offered on this website or through the Services, for any specific purpose. You
acknowledge that such information and materials may contain inaccuracies or
errors and we expressly exclude liability for any such inaccuracies or errors
to the fullest extent permitted by law..
3. Your use of our
Services and the Platform is solely and entirely at your own risk and discretion
for which we shall not be liable to you in any manner. You are required to independently
assess and ensure that the Services meet your requirements..
4. The contents of the
Platform and the Services are proprietary to us and are licensed to us. You
will not have any authority to claim any intellectual property rights, title,
or interest in its contents. The contents includes and is not limited to the
design, layout, look and graphics..
5. You acknowledge that
unauthorized use of the Platform and/or the Services may lead to action against
you as per these Terms of Use and/or applicable laws..
6. You agree to pay us
the charges associated with availing the Services..
7. You agree not to use
the Platform and/ or Services for any purpose that is unlawful, illegal or forbidden
by these Terms, or Indian or local laws that might apply to you.
8. You agree and
acknowledge that website and the Services may contain links to other third party
websites. On accessing these links, you will be governed by the terms of use,
privacy policy and such other policies of such third party websites. These
links are provided for your convenience for provide further information..
9. You understand that
upon initiating a transaction for availing the Services you are entering into a
legally binding and enforceable contract with the Platform Owner for the
Services..
10. 10. You shall
indemnify and hold harmless Platform Owner, its affiliates, group companies (as
applicable) and their respective officers, directors, agents, and employees,
from any claim or demand, or actions including reasonable attorney’s fees, made
by any third party or penalty imposed due to or arising out of Your breach of
this Terms of Use, privacy Policy and other Policies, or Your violation of any
law, rules or regulations or the rights (including infringement of intellectual
property rights) of a third party.
11. Notwithstanding
anything contained in these Terms of Use, the parties shall not be liable for any
failure to perform an obligation under these Terms if performance is prevented
or delayed by a force majeure event..
12. These Terms and any
dispute or claim relating to it, or its enforceability, shall be governed by
and construed in accordance with the laws of India..
13. All disputes arising
out of or in connection with these Terms shall be subject to the exclusive jurisdiction
of the courts in Bangalore and Karnataka.
14. All concerns or
communications relating to these Terms must be communicated to us using the
contact information provided on this website
Privacy Policy
Introduction
This Privacy Policy
describes how SAMARTHA TRUST and its affiliates (collectively “SAMARTHA
TRUST, we, our, us”) collect, use, share, protect or otherwise process
your information/ personal data through our website https://samarthatrust.org/
(hereinafter referred to as Platform). Please note that you may be able
to browse certain sections of the Platform without registering with us.We do
not offer any product/service under this Platform outside India and your
personal data will primarily be stored and processed in India. By visiting this
Platform, providing your information or availing any product/service offered on
the Platform, you expressly agree to be bound by the terms and conditions of
this Privacy Policy, the Terms of Use and the applicable service/product terms
and conditions, and agree to be governed by the laws of India including but not
limited to the laws applicable to data protection and privacy. If you do not
agree please do not use or access our Platform.
Collection-We
collect your personal data when you use our Platform, services or otherwise
interact with us during the course of our relationship.and related information
provided from time to time. Some of the information that we may collect
includes but is not limited to personal data / information provided to us during
sign-up/registering or using our Platform such as name, date of birth, address,
telephone/mobile number, email IDand/or any such information shared as proof of
identity or address. Some of the sensitive personal data may be collected with
your consent, such as your bank account or credit or debit card or other
payment instrument information or biometric information such as your facial
features or physiological information (in order to enable use of certain
features when opted for, available on the Platform) etc all of the above being
in accordance with applicable law(s) You always have the option to not provide
information, by choosing not to use a particular service or feature on the
Platform. We may track your behaviour, preferences, and other information that
you choose to provide on our Platform. This information is compiled and
analysed on an aggregated basis. We will also collect your information related
to your transactions on Platform and such third-party business partner
platforms. When such a third-party business partner collects your personal data
directly from you, you will be governed by their privacy policies. We shall not
be responsible for the third-party business partner’s privacy practices or the
content of their privacy policies, and we request you to read their privacy
policies prior to disclosing any information. If you receive an email, a call
from a person/association claiming to be SAMARTHA TRUST seeking any
personal data like debit/credit card PIN, net-banking or mobile banking
password, we request you to never provide such information. If you have already
revealed such information, report it immediately to an appropriate law
enforcement agency.
Usage–
We use personal data to provide the services you request. To the extent we use
your personal data to market to you, we will provide you the ability to opt-out
of such uses. We use your personal data to assist sellers and business partners
in handling and fulfilling orders; enhancing customer experience; to resolve
disputes; troubleshoot problems; inform you about online and offline offers,
products, services, and updates; customise your experience; detect and protect
us against error, fraud and other criminal activity; enforce our terms and
conditions; conduct marketing research, analysis and surveys; and as otherwise
described to you at the time of collection of information. You understand that
your access to these products/services may be affected in the event permission
is not provided to us.
Sharing–
We may share your personal data internally within our group entities, our other
corporate entities, and affiliates to provide you access to the services and
products offered by them. These entities and affiliates may market to you as a
result of such sharing unless you explicitly opt-out. We may disclose personal
data to third parties such as sellers, business partners, third party service
providers including logistics partners, prepaid payment instrument issuers,
third-party reward programs and other payment opted by you. These disclosure
may be required for us to provide you access to our services and products
offered to you, to comply with our legal obligations, to enforce our user
agreement, to facilitate our marketing and advertising activities, to prevent,
detect, mitigate, and investigate fraudulent or illegal activities related to
our services. We may disclose personal and sensitive personal data to
government agencies or other authorised law enforcement agencies if required to
do so by law or in the good faith belief that such disclosure is reasonably
necessary to respond to subpoenas, court orders, or other legal process. We may
disclose personal data to law enforcement offices, third party rights owners,
or others in the good faith belief that such disclosure is reasonably necessary
to: enforce our Terms of Use or Privacy Policy; respond to claims that an
advertisement, posting or other content violates the rights of a third party;
or protect the rights, property or personal safety of our users or the general
public.
Security Precautions–
To protect your personal data from unauthorised access or disclosure, loss or misuse
we adopt reasonable security practices and procedures. Once your information is
in our possession or whenever you access your account information, we adhere to
our security guidelines to protect it against unauthorised access and offer the
use of a secure server. However, the transmission of information is not
completely secure for reasons beyond our control. By using the Platform, the
users accept the security implications of data transmission over the internet
and the World Wide Web which cannot always be guaranteed as completely secure,
and therefore, there would always remain certain inherent risks regarding use
of the Platform. Users are responsible for ensuring the protection of login and
password records for their account.
Data Deletion and
Retention– You have an option to delete your account by
visiting your profile and settings on our Platform , this action would result
in you losing all information related to your account. You may also write to us
at the contact information provided below to assist you with these requests. We
may in event of any pending grievance, claims, pending shipments or any other
services we may refuse or delay deletion of the account. Once the account is
deleted, you will lose access to the account. We retain your personal data information
for a period no longer than is required for the purpose for which it was
collected or as required under any applicable law. However, we may retain data
related to you if we believe it may be necessary to prevent fraud or future
abuse or for other legitimate purposes. We may continue to retain your data in
anonymised form for analytical and research purposes.
Your Rights–
You may access, rectify, and update your personal data directly through the
functionalities provided on the Platform.
Consent–
By visiting our Platform or by providing your information, you consent to the
collection, use, storage, disclosure and otherwise processing of your
information on the Platform in accordance with this Privacy Policy. If you
disclose to us any personal data relating to other people, you represent that
you have the authority to do so and permit us to use the information in
accordance with this Privacy Policy. You, while providing your personal data
over the Platform or any partner platforms or establishments, consent to us
(including our other corporate entities, affiliates, lending partners,
technology partners, marketing channels, business partners and other third
parties) to contact you through SMS, instant messaging apps, call and/or e-mail
for the purposes specified in this Privacy Policy. You have an option to
withdraw your consent that you have already provided by writing to the
Grievance Officer at the contact information provided below. Please mention
“Withdrawal of consent for processing personal data” in your subject line of
your communication. We may verify such requests before acting on our request.
However, please note that your withdrawal of consent will not be retrospective
and will be in accordance with the Terms of Use, this Privacy Policy, and
applicable laws. In the event you withdraw consent given to us under this
Privacy Policy, we reserve the right to restrict or deny the provision of our services
for which we consider such information to be necessary.
Changes to this Privacy
Policy– Please check our Privacy Policy periodically for
changes. We may update this Privacy Policy to reflect changes to our
information practices. We may alert / notify you about the significant changes
to the Privacy Policy, in the manner as may be required under applicable laws.
Grievance Officer
Insert Name of the
Office:
Designation:
Insert Name and Address
of the Company:Contact us:
Phone: Time: Monday –
Friday(9:00 – 18:00)
Refund and Cancellation
policy
This refund and
cancellation policy outlines how you can cancel or seek a refund for a product
/ service that you have purchased through the Platform. Under this policy:
1. Cancellations will
only be considered if the request is made 1 days of placing the order.
However, cancellation requests may not be entertained if the orders have been
communicated to such sellers / merchant(s) listed on the Platform and they have
initiated the process of shipping them, or the product is out for delivery. In
such an event, you may choose to reject the product at the doorstep.
2. SAMARTHA TRUST
does not accept cancellation requests for perishable items like flowers, eatables,
etc. However, the refund / replacement can be made if the user establishes that
the quality of the product delivered is not good.
3. In case of receipt of
damaged or defective items, please report to our customer service team. The request
would be entertained once the seller/ merchant listed on the Platform, has
checked and determined the same at its own end. This should be reported within 1
days of receipt of products. In case you feel that the product received is
not as shown on the site or as per your expectations, you must bring it to the
notice of our customer service within 1 days of receiving the product.
The customer service team after looking into your complaint will take an
appropriate decision.
4. In case of complaints
regarding the products that come with a warranty from the manufacturers, please
refer the issue to them.
5. In case of any refunds
approved by SAMARTHA TRUST, it will take 3 days for the refund to
be processed to you.